Customer Success and Relaxation Specialist at LA SIESTA

We are helping LA SIESTA find a top candidate to join their team full-time for the role of Customer Success & Relaxation Specialist.

Compensation:
USD 1.8K - 2.5K/month.

Location:
Remote (specific timezone) - GMT-08:00 to GMT-02:00.

Mission of LA SIESTA:
"Improving Lives… One Hammock At a Time."

What makes you a strong candidate:
- You are proficient in operations, customer service, remote work, and ERP (Enterprise resource planning).
- English – Fully fluent.

Responsibilities and more:

As we broaden our operations in the US, we are on the lookout for a proactive Customer Success Manager to enhance our client support and ensure outstanding client satisfaction. As a Customer Success Manager, you will play a pivotal role in managing the end-to-end customer experience. Your responsibilities will span across operations, logistics, order processing, helpdesk support, and customer service, ensuring seamless interactions and high-level service delivery. You will work 8:30 a.m. to 5 p.m. EST, with a 30-minute lunch break.

Key Responsibilities:

1) Operations Management:

- Manage day-to-day operations, ensuring optimal customer interaction and service delivery.
- Work collaboratively with our 3-PL partner and our German IT team to streamline processes and boost operational efficiency.

2) Logistics and Order Processing:

- Handle logistics and order fulfillment processes to align with customer expectations.
- Oversee inventory and resolve technical issues to guarantee prompt product delivery.
- 3) Helpdesk Support:
- Act as the main point of contact for all customer service inquiries and conflict resolution.
- Employ our Helpdesk system to document interactions and maintain up-to-date customer records.

4) Customer Service Excellence:

- Formulate and implement strategies to improve customer satisfaction and loyalty.
- Address customer concerns proactively to foster a positive service experience.

Qualifications:

- Bachelor’s degree in communications, Operations, or relevant field.
- Proven track record in customer success or operations management roles.
- Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations.
- Exceptional communication skills and a commitment to deliver customer-focused solutions.
- Capable of managing multiple priorities in a dynamic, remote work environment.
- Strong initiative and ownership, aligned with our guiding principles of taking responsibility, continuous improvement, and establishing sustainable structures.

Job benefits:
- PTO.
- Remote work.

Your potential leader(s):
Carl Maximilian Grisar, CEO of Relaxation at LA SIESTA.